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FAQ

Craft beer club

How much does it cost?

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Our standard rolling monthly club memberships costs £25 per month including delivery for 8 beers or £30 per month for 10 beers.

You can save £10 by signing up to six months in advance or get one month free (saving £25) by signing up for 12 months in advance.

How often will I be billed?

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If you choose a rolling monthly subscription you will be billed immediately for your first box, billed again on the 7th one month later for your second month and so on.

If you choose a three-monthl, six-monthly or annual subscription, you will pay for 3, 6 or 12 months (as appropriate) now and at the end of the 3, 6 or 12 month period, will be billed for a further 3,6, or 12 months.

Gift memberships do not renew, and will only be charged for the original purchase.

How often will I receive my subscription box?

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You will receive a new box, with a brand new set of beers every month.

We aim to deliver your first box by next day delivery but please allow up to 4 working days to receive your first order.

Your second (and all future) month’s beers will be sent (after payment is received for rolling monthly members) on or around the 7th of the month.

How many beers are in a subscription box?

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You will always receive 8 or 10 beers a month, depending on which option you choose.

You will receive an extra birthday beer in the month of your birthday. Just let us know when your birthday is.

What sort of beers will I receive?

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We aim to deliver a range of beers across different styles – from light beers such as lagers and golden ales, through IPAs, Bitters and Red Ales to dark beers such as Stouts and Porters.

The idea is to sample a range of great beers produced by local breweries from breweries in London and the South East of England. We will also throw a few ‘twists’ into the selection. That may be in the form of a few slightly more unusual styles or brand new breweries to test your palate.

This is because we want you to review our selections so that we can get to know your tastes and preferences. Using this date, over time, this will enable us to that we will tailor the beer selections to your own tastes.

How do I change my credit card or delivery address details?

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Simply login to the My Account area, click the link ‘Billing Information’ where you can edit your details. Please edit your address details at least 3 working days before your next order is scheduled to avoid your beers going to an incorrect address.

Can I change the frequency of my orders including skipping a month because I’m going on holiday?

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Once you log into your My Account area, you can review a full schedule of your upcoming deliveries by clicking ‘Delivery Schedule’. If you want to pause or skip a month, you can do so very easily by clicking ‘Skip’. If you wish to skip a month, please ensure that you select this option at least 3 working days before the relevant date.

If you have any specific requirements, questions or queries, please get in touch at info@hoppily.co.uk.

How do I cancel or change my membership?

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If you want to cancel your membership, you can follow the procedure in the My Account area and cancel without restriction. Please not that if you cancel a 3-month, 6-month or 12-month membership, we will charge a pro-rata cancellation fee to reflect the initial discount offered to those subscriptions compared to the rolling monthly subscription.

If you want to change your membership from one type to another, we will effectively cancel the old membership and restart using the new option - this may result in two transactions going through your account (a refund and new charge). If you have any queries, please don't hesitate to contact us at info@hoppily.co.uk

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